Please read and understand the Terms and Conditions prior to placing your order.

No returns can be accepted without prior authorization from Hampton Research. We must be notified within 10 days of receipt. Only unopened merchandise may be returned. All shipping costs and a 25% handling fee will be paid by the customer. Please contact our Customer Service Department for return instructions and a Return Authorization Number to identify an authorized return. Product must be returned within 10 days after return has been authorized. Any product we ship to you because of an error on our part, is of course, immediately returnable for replacement at no charge to you. Items that you receive because of your error may not be returnable for credit or exchange. Once an item has been out of our control, we do not feel it is fair to ask another customer to accept it. Please inspect packages upon receipt and inform Hampton Research immediately of any damage or problems. Should a product be found damaged, please retain the original shipping carton, shipping documents and any documents that might indicate that the shipment was received in damaged condition.